SHIPPING POLICY

 

1. Return:

Domestic purchases have 07 days to return an item from the date the item was received.  International customers have 30 days to return an item from the date the item was received.
Any return can be exchanged for a product with the same value or more than the returned product or accept store credit.  Store credits are valid for 6 months.  Cash refunds are not available. The returns will be made at your own cost, unless a mistake is made by KORONA To be eligible for a return, your item must be unused, and in the same condition that you received it.

Any item not in its original condition, is damaged, or is missing pieces for any reason are not eligible for a return. Any item that was received after 07 days (Domestic) and 30 (International) days is not eligible for a return. We do not accept returned items that were sent back by you directly without checking with us first. Damaged or Defective items (if applicable) In case  you received a damaged item from us, we apologize. Please contact sales@koronafashion.com as soon as possible.  Please send photos of the damaged item available for review.  Korona Fashion will work with you to get the item exchanged upon its return.  To Create a Return :

  1. Click Create Return to get started. You can find the details on your order confirmation e-mail or on your account.
  2. Choose which items you would like to return and the reason.
  3. Confirm your contact details and select which carrier you would like to use to return your items.
  4. Print your return label and affix to your package.
  5. Once package is picked up or dropped off, click Track Return.
  6. Once your return is received and inspected, you will receive an email notification as to the status of your return and your account credited for future use.
Delivery method:
Korona uses Vietnam post to send goods to customers.
 
Estimated delivery times and geo-restrictions note
KRONA will ship the goods within the agreed time when you complete the order procedures.
*** Note: Domestic delivery to provinces and suburbs of Da Nang may fluctuate 3-4 days with locations in districts, communes, remote areas (from the time the money is transferred to the company’s account) (excluding Saturday, Sunday or public holidays).
 
Sale items (if applicable)
Items that are discounted due to seasonality or limited stock are not eligible for a return.
 
Shipping
To return your product, mail your product to:
Korona Fashion
Suite 2904 Blooming Tower, 207 Xuan Dieu Street, Thuan Phuoc Ward, Hai Chau Dictrict, Da Nang City, Viet Nam
Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.
If you are shipping an item over $75.00, we recommend using a trackable shipping service and/or purchasing shipping insurance. Korona Fashion cannot take responsibility for items lost through 3rd party carriers.
 
Responsibilities:
A trader providing logistics services exercising a lien right has the following obligations:
  • Preservation and preservation of goods; information of goods documents in the process of delivery
  • The goods may not be used without the consent of the party to whom the goods are held;
  • Compensation for damage to the party whose goods are held in custody if the goods are lost or damaged.

Traders providing logistics services are not responsible for damage to goods arising in the following cases:

  • The loss is due to the fault of the customer or the seller.
  • Loss arising from logistics service traders strictly following the instructions of the customer or the seller.
  • Loss is caused by a defect in the goods;
  • Loss arising in the cases where liability is exempted according to the provisions of law and transport practices if the trader providing logistics services organizes transportation;
  • The trader providing logistics services does not receive a notice of the complaint within fourteen days from the date the trader providing logistics services delivers the goods to the recipient;
  • After being complained, the logistics service trader does not receive notice of being sued at Arbitration or Court within nine months from the date of delivery.